FAQ

Check out the most common questions asked by others just like you. Can't find an answer? Feel free to contact our friendly support team.

How Do I Order?

It's super simple. Choose your photobook theme, pick a cover, then create!

Upload your photos and we'll create a gorgeous layout for you. Edit the book cover title, colour and graphics if you like, using our drag and drop editor.

Then place your order!

How Long Will My Order Take To Arrive?

We ship worldwide with fully tracked delivery options.

UK: 2 business days
Europe: 5 - 10 business days
North America: 10 - 12 business days
Oceania: 10 - 14 business days
Rest of the world: 15- 20 business days

You will see an accurate delivery time at checkout.

Do You Ship Internationally?

Yes we do!

Can I Customise My Book Design?

However you like! We purposefully wanted to give customers as much freedom as possible when it came to designing their travel books, whilst also making it easy with our templates and ai smart creator.

All of our templates are fully customisable in the editor, and you can also choose to start from scratch, so no template will populate in the editor, only placeholders, which you can remove.

You have full freedom when it comes to editing templates, colours, stickers, icons, text and much more in our super simple photobook editor.

How Big Are Your Photobooks?

A4 Hardcover Photobook:

29.7 x 21.0 cm / 11.7 x 8.3 in Matte laminate, 2.5 mm thick

How Do I Contact You About My Order?

Email us at support@printchapters.com

Can I Cancel Or Modify My Order After It Has Been Placed?

Once an order is submitted, it quickly moves into production. At that point, changes or cancellations aren’t possible since the printing process has already begun. We recommend reviewing your project carefully before checking out to make sure everything looks just the way you want.

My Order Arrived Damaged, What Do I Do?

We offer free reprints no questions asked - just email us at support@printchapters.com with your order number and photos of the damage.